General Exchanges and Returns
The UCCS Campus Store reserves the right to determine the validity of all returns and exchanges.
Marketplace/Akademos Purchased Course Materials:
If you decide to opt out of TAAP and purchase your course materials via Marketplace/Akademos, please note that we do not handle these orders. Please visit Akademos Marketplace Returns for the return policy, information, and assistance.
TAAP Charge Refund Policy:
- Opt-out on or before Census date of each semester for the TAAP Charge to be “credited” from your account
- Classes 2 weeks or less in length: Course Materials are non-returnable
- TAAP is not refundable after Census Day.
Shipped to Home TAAP Orders:
If the student receives a damaged or defective item(s), please contact Customer Service Center and login to communicate with the customer service support team.
TAAP MERCHANDISE RETURN/REFUND DEADLINES:
OPTED-OUT/DROPPED COURSE(S)
- All items received through TAAP must be returned within 7 business days from the TAAP-out/Dropped date, in the original condition. Shrink-wrapped items must remain sealed.
- If items are not returned or are returned damaged, the student will be charged the retail price of the items.
- Unreturned items will result in a charge to the student account during the following weeks:
- Fall: First week in October
- Spring: First week in March
- Summer: First week in July
- PPE items (lad coats, gloves, and goggles) are non-returnable if unwrapped.
- Lab coats may be exchanged if unopened
- Goggles and gloves are non-exchangeable
RETURN CONDITON POLICY
- All TAAP course materials must be returned undamaged, no liquid damage, torn/missing pages, opened packaging, or markings. We reserve the right to determine if the return condition is acceptable.
- Items purchased with a credit/bank card and accompanied by a receipt; the refund will be issued to the credit/bank. Items purchased with cash will be refunded to a UCCS Campus Store gift card.
- Items returned without a receipt; the refund will be refunded to a UCCS Campus Store gift card.
GENERAL MERCHANDISE RETURNS/EXCHANGES:
- Merchandise (excluding required supplies) may be returned within 14 days, in the original condition.
- Required supplies may be returned within 7 days, in original, unopened packaging with seal intact.
- Clearance items cannot be returned or exchanged.
- Gift Cards are non-returnable and refundable.
- Special order/customized items are non-returnable or exchangeable unless defective.
- Graduation/regalia items are non-returnable, but exchanges are allowed for incorrect cap/gown size or tassel color.
- PPE items (lad coats, gloves, and goggles) are non-returnable if unwrapped.
- Lab coats may be exchanged if unopened
- Goggles and gloves are non-exchangeable
DEFECTIVE OR DAMAGED ITEMS
- If item(s) are damaged or defective and you are unable to visit the store, please contact
shop@uccs.edu.
- Defective or damaged merchandise must be returned with original packaging and will be exchanged for the same item.
Shipped Orders:
- The return policy begins with notification of order shipment. If upon arrival, the item(s) are damaged or defective, please include a printed copy of the Cash Sale receipt and a brief explanation stating the damage or defect. Please include your contact information with all returns and ships to:
UCCS Campus Store
ATTN: Online Orders
1420 Austin Bluffs Pkwy
Colorado Springs, CO 80918
*If an error was made on behalf of the UCCS Campus Store, the original shipping will be refunded, and the replacement shipping is waived.