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Textbook Affordability and Access Program

Return Policy

Course Materials

There is a restocking fee on the return of all new and used textbooks ordered or purchased at the UCCS Bookstore. Rental insurance is non-refundable even if the rental is refunded. This fee will not apply to: Courses cancelled by the University. Textbook requirements changed by the faculty member. Courses you dropped before the semester Census date. MyUCCS portal printout required to show course was dropped. Books must be returned in the same condition purchased (packages intact, codes not open/used) within 7 days of dropping the course (or 7 days from a course cancellation notification).

Refund Deadlines

Fall/Spring/Summer Semesters:1 week from the date of purchase*
Interim SemestersFirst 2 days of class for courses 2-6 weeks in length
Classes 2 weeks or less in length:Books are non-returnable

*After Census date, as stated in the schedule of courses, books are non-returnable.

New textbooks/Required Supplies must be in new selling condition, free from any marks or other signs of wear, and if originally shrink-wrapped, the shrink-wrap must still be intact. All accessory items (CD, information cards etc.) originally included must also be returned undamaged. Refunds will be issued back via the original tender (cash, Special Account, or credit cards). Checks take a minimum of 10 days to clear the bank, then refunds in cash may be given.

General Merchandise

If for some reason you need to return or exchange your merchandise, please follow the guidelines below. All merchandise must be received in new, salable condition (tags should still be attached) for a replacement or credit to be issued. In the case of a refund, credit will only be issued to the account that was used for the transaction. Any shrink-wrapped items are non-returnable if opened, however defective merchandise may be replaced (see below).

Merchandise:May be returned within 14 days of the sale date printed on the receipt or date of order pickup.
Calculators:Returnable with receipt and must be in the original package, sealed, with all literature. If opened, exchange only for identical item.
Electronic/Computer Supplies:Returnable within 14 days if unopened and accompanied by original receipt. If opened, exchange only for identical item.
Gift Cards:Not redeemable for cash and expire four years from the date of purchase.
Wrong item, size, or color:We will promptly replace or, at our discretion, refund any merchandise that is the incorrect item, size, or color.

Non-Returnable Merchandise

All items below are non-returnable unless defective. Defective Items may only be exchanges for the identical item

  • Special Order Items
  • Study aids
  • Test preperations
  • Cliff Notes
  • Barcharts
  • Access cards
  • Required Supplies
  • Day One Upgrades

Clearance items are considered final sales and may not be returned

Online Orders and Defective Merchandise

Textbooks purchased after the Census Date are non-returnable/refundable. If you do not pick up your order within 6 MONTHS of the date on your invoice the items on your order will be considered relinquished and will be returned to The UCCS Bookstore’s inventory for resale.

Return policy timeframe begins upon notification of order shipment or availability for pick-up. A printed copy of the receipt, a brief explanation stating the reason for the return, and the merchandise in its original, unopened condition must accompany all exchanges or returns. Please include your contact information with all returns and ship to:

UCCS Bookstore
ATTN: Online Orders
1420 Austin Bluffs Pkwy
Colorado Springs, CO 80918

Shipping is refundable only if the wrong merchandise resulted from an error by the UCCS Bookstore. If you made a mistake or have changed your mind, you will have to pay for all shipping charges when returning or exchanging an item.

The UCCS Bookstore reserves the right to determine validity of all returns.